Professionalism in Workplace

Topics: Personality disorder, Avoidant personality disorder, Borderline personality disorder Pages: 28 (6185 words) Published: March 28, 2014
PROFESSIONALISM IN THE WORKPLACE SEMINAR
Sunday, 29 April 2012
8:00 am – 12:00 nn
M.H. Del Pilar Campus, Valencia St., Sta. Mesa, Manila

The session is facilitated by Industrial Psychology Group. Target attendees for this Seminar are the Graduate School Students.

Purpose
The purpose of this workshop is to reinforce best practices as well as key concepts and skills that create a professional team and work environment.

Objective
At the end of this course, each participant will:
1.Have a clear understanding of the qualities of a professional person 2.Understand how to develop superior job performance
3.Have a thorough understanding of Organization standards for professionalism in the workplace 4.Have an increased skill level in the area of professional communication 5.Understand the importance of perception management

Contents
1.Introduction and Overview
2.Superior Job Performance
3.Skillful Communication
4.Successful Perception Management
5.Summary and Conclusion

Speakers
The following names are the speakers in the Professionalism in the Workplace Seminar. •Mr. Anthony Villarina
Mr. Arnulfo Almeniana
Ms. Avon Pearl Amores

Emcee
Ms. Annalyn Manero
Mr. Erwin Sario

Organizers

Arnulfo A. Almeniana
Pearl Avon S. Amores
Henmar C. Cardiño
Joanne A. Garcia
Annalyn R. Manero
Sybil Q. Ortguesa
Erwin B. Sario
Veron Angeli R. Trinidad
Anthony G. Villarina

“PROFFESIONALISM IN THE WORKPLACE”
PROFESSIONALISM - “The conduct, aims, or qualities that characterize or mark a profession or a professional person.”

1.SUPERIOR JOB PERFORMANCE - begins with seeing yourself and the services you provide as important •It is your job to exceed customer expectations!
Handling complaints is a skill that all professionals must develop into an art.

Tips for effectively handling customer complaints:
1.Listen
2.Understand
3.Apologize
4.Take responsibility
5.Act
6.Follow up

2.SKILLFUL COMMUNICATION -one of the key attributes of all professionals

A.Verbal
-remain open
-listen for content rather than style
-look at the other clues to meaning
-maintain eye contact

B.Vocal
-Choose your words carefully
-Avoid slang and profanity
-Improve your vocabulary
-Focus on positive statements

C.Non-verbal
-Get some feedback
-Groom yourself carefully
-Correct your posture
-Be careful of offensive gestures

3.PERCEPTION MANAGEMENT – perception = reality
Tips for effectively handling customer complaints:

1.Watch your words
2.Produce quality work Maintain a positive attitude

“PERSONALITY DISORDERS”
Sunday, 6th of May, 2012
8:00 am – 12:00 nn
PUP-Graduate School, M.H. Del Pilar Campus,
Valencia St., Sta. Mesa, Manila

The seminar is organized by Clinical Psychology Group. Target attendees for this Seminar are the Graduate School Students.

Purpose
The purpose of this seminar is to enlighten and broaden the knowledge of the MP students about the Personality Disorders. To be familiarized with its signs and symptoms as well as its diagnosis and prognosis, treatment such as psychotherapy and pharmacotherapy.

Objective
At the end of this course, each participant will:
1.Have a clear understanding of the different kinds of personality disorders. 2.To distinguished one personality disorders from the other. 3.To understand and help people with personality disorders, so they can cope with their day to day living. 4.To let them recognized and accept their personality disorders as well as the necessary treatment. 5.To know and realize all the pain and sufferings they went through in dealing with their personality disorders.

Contents
1.Introduction and Overview
2.Classifications of Personality Disorders - Cluster A, B and C. 3.Etiology & Psychoanalytic Factors
4.Epidemiology Diagnosis & Differential Diagnosis, Course and Prognosis 5.Clinical Features and...
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